If you’re having problems connecting to the PlayStation Network, follow these steps to fix them. This tutorial covers troubleshooting fixes for all possible internet-related issues on the PlayStation 5. ..

1. Verify the Network’s Password or Security Details

If you’re connecting your PS5 to a network that requires a password, make sure you have the correct password. If you enter the wrong Wi-Fi password, you may get a “Cannot Connect to the Wi-Fi Network” error message. If unsure, check with the network administrator to confirm the password. ..

2. Join Wi-Fi Network Manually

Your PlayStation 5 console won’t automatically detect a wireless network unless you’ve previously connected to the network. If your PlayStation 5 can’t find a network, join the network manually instead.

To set up your Wi-Fi connection manually, go to Settings > Network Settings > Set Up Internet Connection > Set Up Manually. Next, enter the network’s SSID and password. Finally, select Use Wi-Fi and click Connect. ..

The network’s name or Service Set Identifier (SSID), passcode, proxy server, and other information can be entered in the text field below. The network will then provide you with a list of options to proceed.

If you are unable to connect to the network, check the router’s settings or contact the network administrator for network connection information.

3. Use an Ethernet Cable

If you’re having trouble connecting to the internet wirelessly, try switching to an Ethernet connection. You can find instructions on how to do this in the console’s settings menu. ..

In Settings > Network > Settings > Set Up Internet Connection, select Set Up Wired LAN.

4. Run a Network Test

If you’re having trouble connecting to the internet on your PlayStation 5, there’s a built-in tool that can help diagnose the problem. The tool can tell you if your download or upload speeds are slow, and it can also check your network’s signal strength. If you still can’t connect, try contacting your network provider or checking if there’s any interference in your area. ..

If your PS5 is unable to connect to the internet, check your internet connection status by opening your PlayStation 5’s Settings menu and heading to Network > Connection Status. If you see a message saying “Test Internet Connection”, then your internet connection is good.

If your PlayStation Network passes all the checks, there’s likely a problem with the console or PlayStation Network’s servers.

If the tool reveals a problem, restart your router and rerun the test. If you are experiencing poor Wi-Fi signal or performance, try moving your router closer to the PS5 or using a network booster/extender. ..

If you are still experiencing network issues, please contact your ISP or network administrator. ..

5. Change DNS Server Settings

Some PS5 users on Reddit have found that switching to Google’s DNS server can fix internet connection issues. If you’re having trouble connecting to the internet, try switching to Google’s public DNS server. ..

If your PlayStation 5 now connects to the internet, try playing online games or accessing the PlayStation Store.

6. Power Cycle Your Router

If your router or modem fails to authenticate or allow new connections, you may need to reboot it. Rebooting your router can restore the connection to normalcy.

If your router is not plugged in to the wall, remove the battery and plug it back in to the wall outlet. If your router is not connected to the power outlet, reconnect it and turn on the device.

If your router is hot or overheating, turn it off and leave it to cool for some minutes before powering it back on.

7. Reboot Your PlayStation 5

Your PlayStation 5 could be the problem if other devices can connect to the internet. ..

Restart PS5: Press the PS button on the DualSense controller, select the power icon in the bottom-right corner, and select Restart PS5.

If the problem persists, try connecting your PlayStation 5 to the internet again and checking if that resolves the problem.

8. Disconnect Other Devices

Some networks have a “connection limit” that restricts the number of devices that can be connected to the network simultaneously. If your PS5 or other devices can’t connect to a wireless network, it may be because the network has reached its connection limit. ..

If you can’t increase the connection limit, try connecting your PS5 to the network again. Contact the network administrator if you can’t access the router’s settings.

9. Whitelist or Unblock Your PS5

If you can access the network’s admin panel, check the “Device Management” or “MAC Address Filtering” menu to see if your PS5 is blocked or blacklisted. If it is, try connecting to a different device on the network and see if that works. ..

If you can’t access the PlayStation 5’s network backend settings, contact the network admin to unblock your device.

If you have a router that is not compatible with your network, you may need to unblock devices on your network. This tutorial will help you find out which routers are compatible and how to whitelist them.

10. Check PlayStation Network Server Status

If the PlayStation Network (PSN) servers are down, you may be unable to play multiplayer games or access the PlayStation Store—even if your PS5 has internet access. PSN server outages can also trigger the following error codes on the PS5: NW-102216-2, NW-102265-6, NW-102636-8, WS-116483-3, and NP-103047-5.

PlayStation Network Service: Check the Status in Your Region ..

If PlayStation is down in your region, you’ll have to wait until PlayStation restores the services.

11. Update Your Router’s Firmware

If your Wi-Fi router is not up to date or has a faulty firmware, you can visit its web panel and update it using any available firmware or software update. Refer to the router’s instruction manual or contact the manufacturer for specific instructions on upgrading its firmware.

12. Update Your PS5

If you’re experiencing issues with your PlayStation 5’s Ethernet or Wi-Fi, updating the software can help. However, since you can’t access the internet, you’ll have to install the update using a USB drive formatted as FAT32. ..

13. Reset the Router

If you are experiencing problems with your router, resetting it to the factory settings may help. Some routers have a physical reset button, while others can be reset from their settings or admin menu. ..

This tutorial on resetting a wireless router will help you reset its settings.

14. Factory Reset Your PS5’s Settings

If you’re experiencing performance or connectivity issues with your PS5, restoring your console’s settings to their factory defaults may help. ..

Reset your device to its defaults by going to Settings > System software > Reset Options > Restore Default Settings.

If you haven’t changed your PS5’s restriction passcode, enter 0000 to start the system settings reset.

Seek Professional Support

We’re confident that one of these troubleshooting fixes should fix internet-related issues and errors on your PlayStation 5. If your PS5 still can’t join or maintain an Ethernet or Wi-Fi connection, you could also visit a SONY or PlayStation Store for examination for factory defects and hardware damages. ..